In the world war II movie, the soldiers were complaining to their immediate commander Captain John H Miller (by Tom Hanks) about the “shit” missions they get.
One of the soldier asked the captain why they never hear him complain before.
The captain answer that complaints only flow from down-upwards, they do not flow from up-downward. Commanders do not complain in-front of his soldiers. Commanders complain to higher command.
The soldier is curious and ask, assuming he is the captain’s commander what will he complain when the “shit” mission was given.
The captain answered the “commander”: “ I am most willing to accept the mission. Its great challenge and will most contribute to the effort of winning the war! (not exact words)
What do you learn from this short scenario?
- How a superior handle himself when he is infront of his soldier. Complaining will only de-moralize soldier.
- How a superior to handle himself when he is infront of a higher superior. Complaining does not help the incoming shit. Accept it beautifully.
The captain acts with brain & logic, not by his emotion.
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